Love your shoes!!! However, the 2nd pair I bought, I totally ordered the wrong size. What do I need to do to exchange them?
I purchased the GRIP-INATOR II not for ice sport, but for painting a standing seam metal roof. I was feeling insecure in my work shoes, these are definitely grippy, and surprisingly comfy. Its like walking on carpet!! I was concerned about size as I am an 8.5 I ordered size 8 and they fit perfect, even with orthotic inners added. I am finding little bits of the sole are slowly breaking off, that is not unexpected as I am not using them for the intended purpose. I doubt they will last a long time on a roof at is a touch environment, hot and steep, but that is OK as I feel very secure in them. Definitely recommend.
I found the shoes to look comfortable and certainly have possibilities but since size 12.5 is not offered it was recommended by your customer service to but a size 13 which turned out to be too big and my foot slid and I jammed my toe when I had to stop quickly. Size 12 is too small and 13 is too big. Just because this is a larger size does not mean people who take a 12.5 can use a 13! Other quality shoe makers often offer 12.5 and you should too.